(MENAFN- Bangladesh Monitor) Dhaka: AirAsia, one of Asia’s largest low-cost airlines with a market value of USD 7.2 billion and a fleet of over 250 aircraft, is committed to promoting leisure, medical tourism and business travel from and to Dhaka via the extensive network of 165 destinations.
The airline currently operates four daily flights to and from Dhaka, three daily to Kuala Lumpur and one daily to Bangkok, with A320 and A321 aircraft.
In addition, the airline plans to increase frequency on these routes and deploy a new aircraft – A330 with 177 seats – to further serve Bangladesh’s growing high-value market.
Karen Chan, chief commercial officer of the AirAsia group, told the media at a press conference held at a hotel in the city on February 8.
A top-notch team from AirAsia is currently visiting Dhaka and holding meetings with the Ministry of Civil Aviation and Tourism, business partners and stakeholders to devise new strategies to better serve the market and unlock the true potential of aviation and tourism to and from Bangladesh.
Not just point-to-point, but the airline also seeks to promote travel from Bangladesh to destinations such as Japan, Australia and the UK through its extensive network, Karen Chan said at the press conference.
“The airline always strives to ensure excellent customer satisfaction through continuous improvement of its services, offering cost-effective fares and ensuring on-time flights,” added Karen.
AirAsia effectively stabilizes rising fuel prices and exchange rates, which is how the airline is able to offer cost-effective fares even amidst inflation, Karen said.
The efficiency of the airline’s operation is also reflected in its top-notch customer service, Karen noted, adding that they generate most of their ticket sales on their e-commerce platform “airasia.com”.
“We even launched artificial intelligence to take customer service to great heights. The new AI-powered chatbot called Ask Bo brings customer service times to less than 20 minutes,” said Karen.
Morshedul Alam Chakladar, Managing Director of Total Air Services Ltd (GSA of AirAsia in Bangladesh) and Kazi Shah Muzakker Ahmedul Hoque, Director of Business Development were also present at the press conference.
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